TERMS AND CONDITIONS
All our Products made by us are subject to the following Terms and Conditions.

INGREDIENTS:
All cakes, fillings and icings may contain, or come into contact with, soy, wheat, dairy,
nuts or other allergens.

It is the responsibility of the Customer to inform me prior to the confirmation of their
booking of any allergy issues. It is the responsibility of the Customer to inform their
guests of all allergy information and accordingly the Supplier will not be held liable for
any allergic reaction resulting from consumption of the cake.

All products are made to be eaten on the day of.

ORDERS

We prefer at least forty-eight (48) hour notice for all orders,
(2) weeks notice for all custom orders,
(2) month notice for events.

We will however endeavor, where availability permits accept short notice orders.
Any Products ordered from a picture or photo of a product produced by any other cake
maker, can only be reproduced by us as our interpretation of that product and will NOT be an exact reproduction of the product in the picture or photo.

DEPOSITS
Most orders require payment at time of purchase. Custom orders, events, and large orders can be negotiated. Contact for more information.

UNFORESEEN CIRCUMSTANCES
If we must cancel the booking due to illness or any other unforeseen circumstance that
affects the ability to deliver the ordered product, the product will be refunded as soon as processing is possible after notification to the Customer.

FINAL BALANCE PAYMENTS AND PICKUPS
The balance is due on or before pickup date, and before the Product leaves the premises.
If paying by cash, correct change is appreciated, as we may not have the exact change on the premises. If paying by internet transfer, the money needs to hit the account BEFORE the product leaves the premises.
It is the responsibility of the Customer to check the state of the product before leaving
the premises. Once the item has left the premises, the Customer is responsible to ensure that products gets to its destination safely and is stored as per our instructions to achieve best results for taste and quality.

DELIVERY

$5 delivery fee for 5 miles or under. Anything over is $0.50 / mile. We offer delivery for certain destinations. Delivery is charged at our discretion. Delivery will be carried out safely and appropriately. Once delivered to the customer and the change of hands has been completed with the product in appropriate condition, it is then up to the customer to store and care for the product as per our instructions. If anything is to happen to the product after this exchange, we are not liable for any damages.
Both parties will agree on a delivery date and time. If we arrive and the customer is not there, we will wait 15 minutes. Then we will attempt to contact the customer. After that, the product will be transported back to our premises, and it will be the customer’s responsibility to collect the product.

PUBLICATION

We reserve the right to use any image of a Product made by us for publication at a later date. 

Other Conditions are:

REFUNDS/CANCELLATION/POSTPONEMENT POLICY POSTPONEMENT

If, for any reason the event is required to be postponed, please contact me immediately. The new date proposed will be subject to availability.

CANCELLATIONS/REFUNDS

If cancellation of the order is required, and you have paid your full balance, the refund policy is as follows:

If the cancellation is up to one (1) month in advance of your event date, you will receive
a refund, less your initial deposit and the cost of any supplies already purchased for
your event. If the cancellation is less than seven (7) days prior to your event, there will be absolutely no refunds given.
Refunds will be paid within 30 days of cancellation.
Please note: Any non-refunded balance may be credited toward future purchases.